For complaints relating to mortgage services
Mortgage and Insurance Services (including Lettings Insurance)
Customer Relations Department
Sequence (UK) Limited
Witan Gate House,
500–600 Witan Gate West,
Milton Keynes,
MK9 1GF
download mortgage complaints procedure leaflet
For RESIDENTIAL SALES and LETTINGS complaints - In the event that our company complaints procedure has been exhausted and you still remain dissatisfied please contact:
The Property Ombudsman, 33 The Clarendon Centre, Salisbury Business Park, Dairy Meadow Lane, Salisbury, Wiltshire SP1 2TJ
01722 333 306 [email protected]
01525 244 504
email the Mortgage and Insurance Services team
If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square, London E14 9SR
0800 023 4567
www.financial-ombudsman.org.uk