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Tenancy Co-ordinator - Chiswick
- Provide Tenancy Management administration and support to branches, Landlords and Tenants.
- Act on landlord’s instruction to terminate a tenancy issuing prescribed notices
- Deal with tenant and landlord issues mid-tenancy – for example if a tenant wishes to leave earlier than contract allows or swop tenants mid term
- Advise local branch to remarket the property
- Advise other departments such as Client Accounting and property management, of start and end of tenancy
- Organize inventory checks/clerks
- Provide cover for colleagues in their absence in order that deadlines are met and service levels adhered to.
- Act as a conduit between branch and the Letting Support Centre.
- Carry out all administration, post offer, relating to tenancy to ensure smooth transaction and release the branch from administrative activity.
- Ensure all correct documentation and monies are collected prior to release of keys to a property liaising with the branch as necessary
- Good team player
- Customer Service Skill
- Ability to work to deadlines
- Excellent PC and related technology skills
- Excellent letter writing skills
- Good analytical ability
- Ability to stay calm under pressure
- Good communication skills
- Excellent negotiation and influencing skills
- Excellent organization skills
- Ability to develop and maintain strong internal and external relationships.
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